Return Policy
Last Updated: July 25, 2025
Customer satisfaction is our priority. Please read this policy carefully before placing orders. For purchase‑related issues, email support@levnira.com and provide your Order Number plus the email used at checkout.
Q: What is your return policy? A: Due to product characteristics and fulfilment workflows, all sales are final‑sale. Voluntary returns or exchanges based on personal taste, wrong selection or change‑of‑mind will not be accepted. Claims will only be reviewed for confirmed manufacturing defects, transit damage or wrong‑item delivery attributable to us.
Q: What should I do if I receive a damaged, faulty, or incorrect item? A:
- Report within 7 calendar days upon package receipt. Inspect goods immediately after delivery and notify our support team promptly.
- Email support@levnira.com with: Order Number, checkout‑email, clear written problem description and high‑resolution photo / video proof showing damage, defect or wrong merchandise.
- Our team conducts case‑by‑case assessment. Approved remedies may include free replacement, partial refund or full refund, at our discretion.
Q: Do you offer exchanges for different sizes, colors, or variants? A: Voluntary exchanges for alternate size / colour / style are unavailable. Replacements are exclusively issued for approved damage‑defect‑wrong‑shipment claims.
Q: Can I return an item without contacting support first? A: Never send goods back without prior written authorisation from our support team. Unauthorised inbound parcels will be rejected; we cannot process refunds or replacements for unapproved returns due to warehouse security and logistics rules. Our staff will furnish full return instructions once your claim gets approved.
Q: How can I contact customer support? A: Email support@levnira.com, always attach Order Number and checkout‑email for accelerated assistance. Thank you for your understanding and for shopping with Levnira.