FAQ
Frequently Asked Questions (FAQ)
Below are answers for common customer questions. If your issue is not covered, email support@levnira.com. For order‑specific help, provide your Order Number plus the email you used at checkout.
Ordering & Payments
Q: How do I apply a discount code? A:
- Add desired goods to shopping cart.
- Click “PAY WITH DEBIT/CREDIT CARD” to enter checkout (applies for PayPal and card payments). ‑ Mobile: Tap Show order summary, then input your promo code. ‑ Desktop: Enter discount code within the field on the right‑hand checkout panel.
- Apply coupon, then finish payment via PayPal or card details.
Q: What payment methods do you accept? A: Secure payment channels include PayPal, Visa, MasterCard, American Express, Diner’s Club, mainstream debit‑credit cards, Apple Pay and Google Pay.
Q: How much is the shipping fee? A: Worldwide flat‑rate shipping is $5.99 USD. Final cost may shift subject to destination and valid promotions; exact freight will display on checkout before payment.
Shipping & Delivery
Q: Do you offer international shipping? A: Yes, we deliver globally. Our cross‑border fulfillment network dispatches parcels from the most suitable warehouse to optimise delivery speed for your location.
Q: How long does shipping take? A: Estimated transit: 10‑20 business days after order processing and dispatch.
Q: How can I track my order? A: Once shipped, you will receive an email containing tracking ID. You may monitor shipment status via universal tracking platforms such as 17track.net.
Q: Why isn’t my tracking information updating? A: Please allow 24‑48 hours post‑dispatch for carrier systems to sync scan records. Brief tracking pauses are normal while parcels transfer between international sorting hubs.
Q: I only received part of my order. Why? A: Multi‑item orders may be split into separate consignments from different warehouses to speed delivery. Each parcel will come with its own independent tracking number sent by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number? A: Adjustments are highly time‑sensitive. Email support@levnira.com immediately with: Order Number, checkout‑used email and full corrected shipping details. We will attempt changes only before fulfillment commences; no edits can be processed once goods have shipped.
Q: Can I change the items in my order (e.g., size, color, quantity)? A: Send an urgent email to support@levnira.com including your Order Number, order email and exact modification requirements. We can only honour requests that arrive before the order enters fulfillment workflows.
Q: Can I cancel my order? A: Cancellation is only permitted for non‑dispatched orders; administrative handling fees may apply. Once shipped, cancellation is no longer available.
Post‑Delivery Issues
Q: My order arrived damaged. What should I do? A: Write to support@levnira.com and attach: Order Number, clear photos/videos showing damaged merchandise and a photograph of the package shipping label.
Q: What if I believe my item has a quality issue or defect? A: Email support@levnira.com with your Order Number, order email, concise problem description and photo/video evidence documenting the manufacturing flaw.
Q: I received the wrong item or am missing an item. What should I do? A: Contact support@levnira.com, supplying your order reference plus photos of received goods or a list of missing items so we can resolve fulfilment errors.
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do? A: First check spam/junk folders. If still missing, email support@levnira.com with your full name and checkout‑registered email; our staff will locate your order and resend confirmation.
Q: I haven’t received my tracking number yet. What should I do? A: Tracking notifications are generated 1‑2 business days after order processing completes. Check spam folders before reaching support for follow‑up.